Frequently Asked Questions
Everything you need to know about our furniture and services.
We specialize in a wide range of furniture including sofas, beds, dining sets, office furniture, accent pieces, and custom-designed items. Each piece is handcrafted using premium materials to ensure quality and durability.
Absolutely! Custom furniture is one of our core services. Whether you have a sketch, a photo, or just an idea, our design team will work with you to create a piece that perfectly fits your space, style, and needs. Visit our Services page to learn more.
We use premium materials including solid hardwoods (mahogany, acacia, oak), high-grade upholstery fabrics (velvet, linen, leather), durable metal fixtures, and eco-friendly finishes. All materials are carefully selected for quality, sustainability, and aesthetic appeal.
Production time varies depending on the complexity of the piece. Standard items typically take 2-4 weeks, while custom projects may take 4-8 weeks. We'll provide a clear timeline during the consultation phase and keep you updated throughout the process.
Yes. AURELLA ATELIER works with customers and partners worldwide, offering shipping arrangements tailored to each order and destination. Depending on the project, we can discuss delivery options, packaging requirements, and assembly arrangements to suit your needs. Please contact us to discuss your project and receive a shipping quotation.
Our pricing depends on the design, materials, craftsmanship, and requirements of each order. Whether you are looking for a piece from our collection, a custom-made design, or furniture for a larger project, we take the time to understand your needs and provide a quotation tailored to your specifications. Get in touch with us to discuss your ideas and receive a personalized quote.
Yes, all our furniture comes with a warranty against manufacturing defects. The warranty period varies by product type — typically 1-2 years for upholstered items and up to 5 years for solid wood pieces. We also offer after-purchase support and repair services.
Yes, visits to our showroom in Dongguan, China are welcome by appointment. Please contact us in advance so we can arrange a suitable time. Our showroom and factory are located in Dongguan, Guangdong Province, China.
We provide care instructions with every purchase. General tips include: keep furniture away from direct sunlight, clean spills immediately, dust regularly with a soft cloth, and avoid harsh chemicals. For wooden pieces, occasional polishing helps maintain the finish.